Frequently Asked Questions
Everything you need to know about shopping with The Trainer Court.
Are all your sneakers authentic?
Yes, every pair of sneakers at The Trainer Court undergoes a rigorous multi-point inspection process by our experts to ensure 100% authenticity before being shipped to you.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For limited edition releases, please allow up to 7 business days for processing and quality verification.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all security tags attached. Please note that certain high-demand releases may be final sale.
Can I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our team begins the authentication and packing process, and changes can no longer be made.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know what size to order?
We provide a comprehensive size guide on every product page. Since sizing can vary between brands like Nike, Adidas, and New Balance, we include specific 'fit notes' to help you choose the right size.